We don’t want to disappoint you, so please read about our established practices.
We are a cash business. Please no checks if you are leaving town. Sorry, no credit cards. Tried it once and it doesn’t work well for my business.
If it rains - we will work to wrap up the situation for a future resumption. Working in the rain is fraught with hazards to my men and your goods. It is a no-good-deed-goes-unpunished proposition. Trust me. After 20 years of trying, we stop. We will reconcile the bill and continue another time.
Some jobs require 2 days. We want to always give you our best. For that reason, we start at 9:30am and begin looking for the exit about 3:30pm. Six (6) hours of industrious physical labor is enough for a workday, especially in the summer. There is no sense in you getting a diminished return on your money. Accidents can occur. If your job is not done by then, refer to the rain policy above.
When it is hot outside and we are wet - please raise the temperature in your home. Pleurisy of the lungs can result. Check on us to see if we are shivering inside your house. Want to focus on the job.
Don’t pull the ramp out of the truck before we get there. First, I may need to move the truck into a better position, and secondly - we don’t use the ramp except on heavy items.
If you forgot to mention that you have a flight of stairs, then you should know we have a nominal charge for that. It goes to the men for working harder with skill. Again, please reschedule your job if you feel that it will go past the 3:30pm time. That job should start in the morning at 9:30am.
Smoking near the rear of the truck is an issue for workers who need clean air during physical exertion. Help us out please.
If you called MBMovers on behalf of another person and you will NOT be at the job site - that creates a problem in communication and expectations. Please ask the responsible party to visit this page. Third-party calls are problems and red flags for us. Try ordering a pizza for a neighbor without paying in advance.
If we load you and there is a delay before unloading can occur (layover), then we will stop the clock for a half hour (30 mins) and then resume billing until the completion of unloading. Else, we can unload at future date. Sometimes customers will try to hold us over a barrel or hold us hostage to some sort of delay and you got half an hour (30 mins). Refer to rain policy.
The truck size you use is your decision. Please don’t try to pin the tail on this donkey. Blankets are necessary. Get one or two dozen blankets from rental moving truck location.
My name is Patrick Hill. I made this website, took your phone call, and will be your point man on the job site. Thanks for your time reading this.
Both you and I appreciate mutual respect. If the men work hard for you and give a little extra, then consider giving a little extra back at reconciliation. We (3 men) split everything over the billed amount.